Tilloza Help & Reference Manual
Operational Documentation
Read comprehensive guides to quickly setup SAFARICOM payments APIs, configure local thermal POS registers, map eTIMS tax lists, or load inventories in bulk.
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Category: hardware setup manual
Thermal Printer & RJ11 Cash Till Configuration
Connect typical thermal receipt layouts, setup automatic receipt paper cutting, and configure automated cash drawer open triggers.
Last documentation update: May 30, 2026
Integration Walkthrough Steps
- 1Connect the thermal receipt printer to your laptop, PC, or POS terminal using USB, Ethernet LAN cable, or Bluetooth pairing.
- 2Configure printer device parameters under Windows, macOS, or Android System settings. Ensure the layout matches dimensions (standard: 80mm or 58mm).
- 3Open the Tilloza Application > Settings > Peripherals > printer Configuration.
- 4Set print driver protocol to Standard ESC/POS (confirm compatibility with your printer model).
- 5For automated Cash Till: Connect the RJ11 cable from the back of the physical cash till directly to the matching socket on your thermal printer. When a print starts, the printer issues a brief electric 24V impulse that triggers the till lock to spring forward.
configuration spec: bash
# Standard ESC/POS commands used by Tilloza
# Initialize printer
Hex: 1B 40
# Drawer Kick-Out (RJ11 Pin 2 Pulse)
Hex: 1B 70 00 19 FA
# Standard Cut Receipt
Hex: 1D 56 41 00Important Deployment Checklist Tips
- ▪USB receipt printers require that you choose the specific Virtual Com Port (e.g. COM3) in Tilloza settings.
- ▪LAN/Ethernet printers require assigning a static IP directly to the printer using its utility software to avoid connection loss on router restarts.
KRA Pin & Safaricom API assistance
Contact Developer supportStuck with Daraja sandbox or eTIMS VSCU status?
Safaricom credentials and local electronic tax invoicing configurations can sometimes feel complicated. Tilloza core developers provide 1-on-1 virtual pairing calls completely free during your trial setup.