Question 1

What is Tilloza POS?

Accepted Answer

Tilloza is a modern, cloud-based point-of-sale (POS) and business management system designed to help businesses manage sales, stock, staff, and finances from one centralized, easy-to-use platform. It works great on phones, tablets, computers, and dedicated smart tills.

Question 2

Who is Tilloza built for?

Accepted Answer

Tilloza is custom-tailored for retail shops, supermarkets, pharmacies/chemists, hardware stores, restaurants, cafes, wholesale dispatchers, and service-based businesses in Kenya looking to digitize their operations.

Question 3

Can I use Tilloza on multiple branches?

Accepted Answer

Yes, absolutely. Tilloza features direct multi-branch stock synchronization. You can manage multiple branches, warehouse depots, and sales outlets from a single master owner account with centralized real-time reports.

Question 4

Does Tilloza support M-Pesa?

Accepted Answer

Yes. Tilloza features native Lipa Na M-Pesa integration. It supports M-Pesa STK Push prompts directly on the customer's phone at the cashier checkout, as well as real-time tracking and reference checking of mobile payments.

Question 5

Is Tilloza integrated with eTIMS?

Accepted Answer

Tilloza supports eTIMS invoice submission when configured. Applicable KRA requirements and your business circumstances determine your obligations; non-VAT status alone should not be treated as an exemption. Confirm your requirements with KRA or a qualified tax adviser. Turning off the integration does not remove those obligations.

Question 6

Can I accept both cash and mobile payments?

Accepted Answer

Absolutely. Tilloza allows you to register and split sales across various payment modes including cash, M-Pesa, debit/credit cards, wire transfers, and customer store credit.

Question 7

Does Tilloza manage stock automatically?

Accepted Answer

Yes. Stock registers and ledger levels are updated in real time whenever a sale is completed, a customer returns an item, or inventory is adjusted. You get instant alerts when inventory hits its low-stock warning threshold.

Question 8

Can I transfer stock between branches?

Accepted Answer

Yes. Tilloza allows you to create stock transfer vouchers to securely ship units from a central warehouse or main outlet to branch tills while tracking transit details.

Question 9

Does it support restaurant operations?

Accepted Answer

Yes. Tilloza has an advanced restaurant module. It supports custom table layout mapping, kitchen order tickets (KOT) sent to wireless preparation printers, ingredient modifiers, waitstaff tracking, and table bookings.

Question 10

Does Tilloza have payroll features?

Accepted Answer

Yes. The system includes integrated payroll helper utilities to compute monthly employee salaries, trace advance payouts, handle deductions, and print simple staff payslips.

Question 11

Can I track staff attendance?

Accepted Answer

Yes. Your employees can clock in and clock out on their assigned registers. Tilloza records their shift hours automatically and compiles attendance sheets for management audit.

Question 12

Does it support leave management?

Accepted Answer

Yes. Staff can request leave or time-off directly through their staff accounts, which store managers can review, reject, or approve within the central dashboard.

Question 13

Can I see business reports in real time?

Accepted Answer

Yes. Tilloza includes live reporting. You can run detailed reports on daily sales, gross margins, payment reconciliation metrics, tax statements, and top-selling products instantly from any location.

Question 14

Does Tilloza help with customer loyalty?

Accepted Answer

Yes. You can run automated customer loyalty reward points campaigns, database store credit lines, and customer spending habits tracking to boost retention.

Question 15

How long does setup take?

Accepted Answer

Standard onboarding generally takes 1–3 business days, depending on your requirements and readiness. Enterprise, custom integration or complex migration projects may take longer. Our team can help plan your setup.

Question 16

Do you provide training?

Accepted Answer

Yes. We offer fully guided remote or physical onboarding training for your waitstaff, cashiers, store managers, and accountants to ensure they are 100% comfortable with the terminal.

Question 17

What pricing plans are available?

Accepted Answer

We provide four distinct pricing plans: Tilloza Lite (KSh 1,450/mo), Tilloza Growth (KSh 2,950/mo), Tilloza Pro (KSh 5,500/mo), and custom Enterprise systems for large businesses.

Question 18

Is my business data safe?

Accepted Answer

Tilloza uses appropriate backup and data-protection mechanisms to help protect business information. No system can guarantee zero data loss; keep appropriate copies of critical records and discuss your requirements with our team.

Question 19

Can I control user permissions?

Accepted Answer

Yes. You can customize precise roles and access limits for cashiers, inventory managers, managers, and accountants. This prevents critical actions like sales edits, price changes, or ledger deletions without authorization.

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