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Retail POS System for Shops in Kenya

A busy shop needs more than a receipt at the end of a sale. Tilloza connects your counter, stock records and customer history so you can see what sold, what remains and what needs attention. Use it for everyday retail operations, from a general shop or stationery counter to a growing network of outlets.

For custom or enterprise requirements, request a demo and continue the discussion on WhatsApp.

From the first delivery to the last sale of the day

  1. 1.

    Receive and check your stock

    Record supplier purchases and the quantities received. Keep incoming goods connected to your stock records rather than maintaining a separate delivery notebook.

  2. 2.

    Serve the customer at the counter

    Scan product barcodes, review the sale and record payment. With M-Pesa STK Push configured, send a payment prompt to the customer’s phone. Keep the receipt and sale in the same workflow.

  3. 3.

    Review what needs attention

    Use sales and inventory reports to review the day. Check low-stock alerts, investigate stock differences and decide which products to include in your next supplier order.

Replace disconnected sales and stock records

When a sale is recorded in one place and stock is updated in another, it becomes difficult to explain the difference at closing time. Tilloza links barcode sales with inventory tracking, giving shop owners a record to work from when checking what is on the shelf.

Low-stock alerts help identify products that need attention. Stocktaking and adjustments let you reconcile the recorded quantity with a physical count; software does not remove the need to count and investigate discrepancies.

Keep useful records for returning customers

Customer records and purchase history help when someone asks about an earlier purchase. For shops that sell on credit, customer balances keep outstanding amounts visible alongside the sales relationship.

Retail, wholesale and customer-specific pricing support different buyer arrangements. Promotions and discounts can be used for a planned offer without treating every customer or transaction as the same pricing case.

Give your shop team a shared sales workflow

Tilloza supports multiple users and cashiers, so the setup can reflect the people working at your counter. Start with the staff and product catalogue you actually have, then choose a plan that fits those requirements.

If you operate more than one shop, use branch stock visibility and transfers to record movement between locations. A transfer is different from a customer sale and should be reviewed as part of your stock records.

Connect payments and electronic invoicing

M-Pesa STK Push lets customers respond to a payment prompt on their own phone. Tilloza also supports eTIMS integration for electronic invoicing. Confirm the appropriate plan and integration setup before relying on these workflows in daily trading.

Review the current pricing page for plan inclusions. The availability of a capability does not mean every subscription includes it, or that merchant integration setup is already complete.

Prepare for your setup

Prepare your product list, opening stock quantities, selling prices and supplier details. Decide which staff need access and whether you need customer balances or more than one branch. Bring details of any existing barcode scanner and receipt printer so compatibility can be checked. Tilloza requires an internet connection for selling.

Check plans and included features

Frequently asked questions

Can I bring my existing product spreadsheet into Tilloza?

Tilloza’s existing inventory import workflow supports preparing a product catalogue from a spreadsheet. Review the import guidance and agree the required fields and opening quantities before importing. Ask about assistance if your current records need cleaning.

Do I need to buy new POS equipment?

Not necessarily. Share the models of your existing scanner, printer and counter device so the team can check compatibility. Hardware requirements and any purchases should be agreed for your setup rather than assumed to be included in the subscription.

Can more than one cashier use Tilloza?

Yes. Tilloza supports multiple users and cashiers. Choose your plan against the current user and branch limits, and include everyone who needs access when discussing your setup.

Can I keep records for customers who buy on credit?

Yes. Customer records, purchase history and customer balances are supported. Confirm the account setup and how your team will record sales and payments before starting to use credit workflows.

Is M-Pesa STK Push included in every plan?

No. The current pricing page distinguishes manual M-Pesa recording from automated STK Push. Select a plan with the integration you need and complete the merchant setup before using payment prompts.

Can I continue selling without an internet connection?

No. Offline selling is not supported. Plan for reliable internet access at your counter and discuss connectivity requirements before switching your shop to Tilloza.

Explore the relevant tools and setup guides

Start with the way your shop works

Start a free trial for standard SaaS requirements. For a custom implementation, request an enterprise demo to discuss your workflow on WhatsApp.