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POS for Electronics and Mobile Phone Shops in Kenya

Selling a device involves more than recording a model and price. Tilloza connects device and accessory inventory with serial or IMEI tracking, customer purchase history and warranty records, giving electronics and mobile phone shops a reference for both the original sale and later enquiries.

For custom or enterprise requirements, request a demo and continue the discussion on WhatsApp.

Keep the individual device connected to its sales history

  1. 1.

    Receive and identify the stock

    Record supplier purchases and the devices or accessories received. Capture serial or IMEI details for the relevant devices and keep catalogue descriptions clear about model and specification.

  2. 2.

    Record the device sold to the customer

    Select the intended item, check its identifier and record the customer purchase. Use barcode sales for applicable products and M-Pesa STK Push once the merchant integration is ready.

  3. 3.

    Refer back to the purchase after the sale

    Use the customer’s purchase history, device identifier and warranty record when handling an enquiry. Record returns or exchanges through the agreed workflow so the transaction and stock movement can be reviewed.

Separate model-level stock from individual device identity

Two phones may share a model name but differ in storage, colour or the particular unit being sold. Maintain clear catalogue records for separately stocked specifications, then use serial or IMEI tracking to identify individual devices where applicable.

Accessories can be organized as their own stock items with barcode sales. Low-stock alerts and product reports help you review replenishment needs without treating a charging cable and a high-value handset as the same purchasing decision.

Keep supplier receiving and branch movement traceable

Supplier records and purchase receiving connect incoming devices to stock records. Check identifiers and quantities when goods arrive, and use stocktaking and adjustments when the physical stock differs from the recorded position.

For several shops, branch visibility and stock transfers help account for goods moving between outlets. Agree how device identifiers are checked during transfers so the team can distinguish a location change from a customer sale.

Use warranty records to support after-sales enquiries

Warranty records and customer purchase history provide a reference when a buyer returns with a question about a device. Check the recorded sale and identifier before discussing the next step.

Your supplier or business warranty terms determine what is covered. A warranty record does not itself establish a manufacturer relationship or guarantee a particular remedy. Enter the agreed information accurately and keep your service process clear to customers.

Record returns and exchanges alongside stock changes

Tilloza supports returns and exchanges. Use the original customer purchase and device identifier when reviewing the item presented, then record the agreed transaction through your returns workflow.

Decide how staff should handle the condition and destination of returned goods before rollout. Do not treat every returned device as immediately ready for resale; reconcile the stock record with what your team has actually accepted and checked.

Support different buyers and payment arrangements

Quotations and retail, wholesale or customer-specific pricing support individual shoppers and trade buyers. Customer balances and payments provide a record where you offer credit under your own terms.

M-Pesa STK Push and eTIMS integration support payment prompts and electronic invoicing on an appropriate setup. Selling requires internet access. Offline selling and weighing-scale integration are not supported.

Prepare for your setup

Bring a sample device record, serial or IMEI, warranty terms and a typical return or exchange scenario. Prepare separate catalogue entries for the specifications you stock, accessory barcodes, supplier details and opening quantities. Include branch requirements and existing equipment when discussing plans. Use sample transactions to check that your team can retrieve the right device and purchase record.

Check plans and included features

Frequently asked questions

Can I track devices by serial number or IMEI?

Yes. Serial and IMEI tracking are supported for relevant devices. Agree which identifiers your products require and how staff will capture and check them during receiving, sales and stock movement.

Can phones and accessories share the same POS?

Yes. Manage devices and accessories in the product catalogue, with separate records for the items you stock. Use barcode sales where applicable and individual identifiers for devices that need them.

Can I retrieve a customer’s device purchase and warranty record?

Yes. Customer purchase history and warranty records are supported. Record the relevant customer and device information during the sale so staff can refer to it during later enquiries.

Does Tilloza handle returns and exchanges?

Yes. Returns and exchanges are supported. Review the original purchase, identifier and your business policy, then record the agreed transaction and stock handling through your configured workflow.

Can I move device stock between branches?

Yes. Multi-branch stock visibility and transfers are supported. Set up the locations you need and agree how device identifiers will be checked when stock moves.

Can trade buyers have different prices or credit accounts?

Yes. Retail, wholesale and customer-specific pricing are supported, along with customer credit balances and payments. Agree the pricing and account process during setup; your business remains responsible for its credit terms.

Explore the relevant tools and setup guides

Connect your device stock with your customer records

Start a free trial for standard SaaS requirements. For a custom implementation, request an enterprise demo to discuss your workflow on WhatsApp.